
September 8, 2026 · 14 min read
Agent Experience: When Your User Is an Agent
Two different jobs share the name agent experience: the older one about people in a contact center, and the newer one about AI agents as users of your product. This is about the second. Box CEO Aaron Levie frames the founder decision more sharply than anyone, and it is not the decision most teams think they are making. Here is what agents actually need from a product, what your human users still need at the same time, and where the security cost comes due.
Read more →



